Return & Refund Policy

Thank you for shopping with us. We’re committed to your satisfaction. If you’re not completely happy with your purchase, you may return it for a refund or exchange, subject to the guidelines below.

Eligibility for Returns

To qualify for a return, the item must:

• Be in unused, original condition, with all tags, labels, and packaging intact
  
  

• Be returned within 14 days of the purchase date
  
  

• Not be damaged or used by the customer
  
  

Note: Items that are used, damaged, or missing components may not be eligible for return or refund.

Return Process

1. Request an RMA Number
   
   

• Fill out the RMA form or email sales@itechardware.com
  
  

2. Prepare Your Return
   
   

• Securely package the item with proof of purchase
  
  

• Include the RMA number
  
  

Ship to:

ITECHARDWARE

522 West Riverside Avenue, Spokane Washington 99201, United States

• Return shipping costs are the customer’s responsibility
  
  

• Use a trackable shipping method
  
  

Refunds & Exchanges

• Once your return is received and inspected, refunds are processed within 10 business days to your original payment method
  
  

• You will receive a confirmation via email
  
  

Cancellations

• Orders cannot be canceled once processed or shipped
  
  

• Cancellations before processing incur a 15% fee to cover restocking and processing charges
  
  

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account and transaction records
   
   

2. Contact your bank or credit card provider – processing may take up to 30 days
   
   

3. Still no refund? Reach out to us at sales@itechardware.com
   
   

Shipping & Delivery

• Orders ship within 2–5 business days
  
  

• For delays beyond this timeframe, contact sales@itechardware.com
  
  

• Delays due to incorrect shipping details or missed deliveries are not our responsibility
  
  

Tracking Information

• Tracking numbers are emailed once your order ships
  
  

Address Corrections

• Entered the wrong address? Contact us immediately
  
  

• Changes after processing cannot be guaranteed
  
  

• Customers are responsible for incorrect address details
  
  

Returns Not Accepted For

• Change of mind after order placement
  
  

• Price found lower elsewhere after purchase
  
  

• Returned items not matching the RMA request
  
  

• Tampered, damaged, or used products
  
  

Exceptions & Restocking Fees

For defective or damaged items, contact us to arrange a refund or replacement.

Restocking fees apply:

• 25% for standard returns
  
  
  

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